PVR Employee Phone & Email helpline now Live !

1.The dial-in number is 8800900009 and the employee needs to press * and then 3 to speak to an agent.

2. The helpline will be operational Monday – Saturday between 10 am to 7 pm ( Languages supported are English & Hindi).

3. You may continue to write to us as per below details and send to employeequery@pvrcinemas.com 

Name:

Emp. Code:

Phone No.:

Location:

Query Description/Question: 

 

4.Your queries will be addressed within 1-2 working days. Request you to follow all the advised health & safety precautions for yourself and your family. Stay Safe!

Digital IT Services 

1.Zoom Video/Audio CallingYou can avail Zoom video conferencing platform https://pvrcinemas.zoom.us. IT has assigned “Pro” licenses to all HOD’s & KMP’s. All other employees can also sign up using their official email id on https://pvrcinemas.zoom.us/signup and start VCs. If you need additional “Pro” conference bridge, please reach out to us.

2. Additional Laptops/Internet for WFH- We have allocated additional laptops for enabling staff to work from home, exceptions made to use personal laptops/desktops and IT will help enable your mobile internet connection if you need support.

3. Your Enterprise Applications Available Remotely - ERP (Navision), HRIS (Oracle), Sales (SFDC), Cinema Ops (Safire/TMS/CRM), and all other applications are available remotely. If you are accessing other office resources like file servers, you will also have VPN access (please get back if you need assistance in connecting to work).  

4.Social Media ConnectWe are engaging with customers and public via digital channels, and are looking for your suggestions to better PVR’s connect with all.

5. Please email us on -WFH-ITAssistance@pvrcinemas.com or IThelpdesk@pvrcinemas.com  for immediate assistance. 

6.IT Helpline,- can also be reached by dialing extension number 2222 on +91-124-47081

 Escalation Matrix: